Shipping & Delivery
By entering our website, placing an order with us, using or accessing our social media channels you agree to comply with the following Shipping & Delivery terms and conditions.
United Kingdom
Cost of shipping - Royal Mail
£200.00 and up - Free
£0.00–£199.00 - £6
Tracked 24 does not guarantee next-day delivery - this is the name of Royal Mail's service. Tracked 24 parcels flow through the postal network more quickly on average arriving the next working day. The tracking number will not become active until then. Please try your tracking number.
We are not able to refund the shipping cost since this payment is direct to Royal Mail. If you place multiple orders, we cannot combine them and refund the shipping cost.
Additional information
Customers with orders marked as a risk in our security systems, sent to unauthorized Third-Party Couriers or Forwarding Services will be contacted by the specialized team and they will ask for additional information through the email business@aaronterencehughes.co.uk
The customer is expected to respond within 24 hours at the earliest. If the customer does not provide additional and complete information to process the order, it will be canceled and refunded.
International Shipping
Since March 20, 2024, we no longer offer international shipping. To help our international customers reach you, we have partnered with 3 companies.
We will be sending stock to authorised resellers:
MaxAroma Customer Service: 1-844-552-7662 customercare@maxaroma.com
We will be sending orders to authorised forward shipping company:
Forward2me Customer Service: +44 1995 606060 info@forward2me.com
Aaron Terence Hughes has no control over the communication, delivery responsibilities, timelines, location and payments of third party authorised resellers and shipping companies.
PLEASE SEE YOUR COUNTRIES VAT AND IMPORT DUTIES
As of July the 1st 2021 refunds will NOT be given to customers who do not accept custom charges on their delivery.
Under the new European Union law D.A.P (Delivered at place) all orders in the EU will be liable to the buyer for, Duties and Taxes, all freight also any additional custom clearance clearance charges that accrue.
IMPORTANT UPDATE ON U.S. IMPORT TARIFFS
Due to new U.S. trade policies, a 10% import tariff now applies to all orders shipped from the UK to the U.S. This fee is collected by U.S.
Customs may be charged to you upon delivery.
We recommend checking with your shipping provider (DHL, FedEx, or UPS) for exact costs before placing an order.
If you have any questions, feel free to contact us—we're here to help!