Frequently Asked Questions

When may I expect my order to arrive?

“Tracked 24” and “Tracked 48” denote the official service tiers provided by Royal Mail, rather than guaranteed delivery timeframes from the exact moment your purchase is made. The estimated 24 to 48-hour delivery window commences only after your parcel has been collected and officially scanned into their network.

To assist you in anticipating your delivery, please consider our maison’s dispatch schedule. Our parcels are collected Monday through Thursday at 1:00 PM. Should you place an order after this time, or over the weekend from Friday through Sunday, your creations will be prepared and dispatched on the next available business day.

Do you ship to the USA?

While our maison currently dispatches exclusively within the UK, we invite our US clientele to acquire our creations through the following options:

  • Shop via MaxAroma: We are pleased to partner with the authorized retailer MaxAroma, who maintains a selection of our fragrances. As they operate independently, we suggest contacting them directly regarding their inventory and delivery services. Further information may be found on our Official Brand Partners page .
  • Use a package forwarder: For those wishing to order directly from our boutique, we recommend utilizing a UK-based forwarding service such as Forward2me. They provide a UK address to facilitate your order and manage the subsequent international delivery. We suggest reviewing their shipping fees and any applicable import duties before ordering.
Do you ship to Europe?

While our boutique currently dispatches exclusively within the UK, European clientele may acquire our creations through our retail partners and specialized logistics services:

  • Acquire via Woodberg: Our creations are curated by Woodberg, an authorized partner based in Germany.
  • The Schengen Collection via Passion Perfume: Situated in France, Passion Perfume provides delivery across the majority of the European continent.
  • Bespoke forwarding via Forward2me: For a direct acquisition from our UK boutique, you may use Forward2me. They provide a UK address and oversee the onward delivery to your residence.

Woodberg and Passion Perfume operate independently, so we suggest contacting them directly regarding inventory and delivery schedules. Links are available on our Official Brand Partners page .

Do you ship internationally?

While our maison currently dispatches exclusively within the UK, we offer international clientele two ways to acquire our creations:

  • Acquire via our Official Brand Partners: We are represented by authorized retailers in the USA, France, and Germany. Contact each retailer directly regarding inventory and delivery services. Further information is available on our Official Brand Partners page .
  • Utilize a concierge forwarding service: A forwarding service such as Forward2me can provide a UK delivery address and manage the international journey. Review their fees and local import requirements before ordering.
How do I use Forward2me?

Once your order arrives at Forward2me, access your F2ME account and navigate to the “PACKAGE INBOX UK” section. Upload your ATH invoice, verify the value of each fragrance, and select “COMBINE AND REPACK”.

Once the parcel status changes to “READY”, select a courier for the international delivery. We recommend FedEx or DHL and suggest settling duties in advance. Kindly avoid UPS.

For technical support regarding the forwarding platform, contact info@forward2me.com.

For assistance regarding your ATH order, contact info@aaronterencehughes.com .

I have an issue with my order. What should I do?

We sincerely regret that your experience has been anything less than exceptional. Please contact our concierge team at info@aaronterencehughes.com and include your order details so that we can investigate and resolve the matter promptly.

Will you bring back discontinued fragrances?

We have curated The Archive as an exclusive private vault for revered perfumes from our heritage. These compositions have been resurrected by combining classic formulations with modern technology and premium raw materials.

You may vote to determine which vintage creations return first by visiting The Archive .

When do you restock?

Our weekly restock takes place each Friday at 6:00 PM UK Time. Our online boutique remains open throughout the week, allowing you to explore and acquire all currently available fragrances at any time.

Do you sell samples, or can I request a specific one?

We do not retail individual samples. To explore a specific fragrance, we offer 10ml discovery bottles for purchase.

Orders placed might include a complimentary sample, gifted according to seasonality and availability. You may share a preference with us, and our team will try to accommodate it where stock permits.

I am visiting the UK. Do you have a physical boutique?

At present, ATH operates exclusively online and does not maintain a physical boutique.

We may be able to arrange a delivery to coincide with your visit. Contact info@aaronterencehughes.com with your desired products, travel dates, and whether you will be staying at a private residence or hotel.