Returns & Refunds

By entering our website, placing an order with us, using or accessing our social media channels you agree to comply with the following Returns terms and conditions.

Please notice all discount sales are final, and we won't be able to offer refunds or exchanges. All products purchased in a sale or promotion are not eligible for replacement.

Aaron Terence Hughes Ltd will determine if the products are in the original condition when returned.

Perfume orders that have been opened and used are not eligible for replacement/return or refund. 

Perfume bought from a third party are not eligible for replacement/return or refund.

You may return any product that was delivered damaged or broken as soon as you received it. Aaron Terence Hughes Ltd will determine if the products are in the original condition and contact you to let you know if you are eligible for replacement/return or refund. 

Refunds are processed within 14 working days to the original method of payment.

UK customers: 

In order to cancel an order that has been shipped, please return your order, unopened, unused in a saleable condition within 14 days.

You may return any product ordered on the www.aaronterencehughes.co.uk site within 14 days of purchase. Product must be unopened, unused in a saleable condition.

 

International & Forwarding customers: 

In order to cancel an order that has been shipped, please return your order, unopened, unused in a saleable condition within 30 days.

You may return any product ordered on the www.aaronterencehughes.co.uk site within 30 days of purchase. Product must be unopened, unused in a saleable condition.

Orders placed from outside of the United Kingdom might not be eligible for replacement/return and refund. Contact customer service to help you find out. 

Aaron Terence Hughes Ltd will not refund any delivery charges or local customs charges.

 

Updated on 24th September 2025